FAQs

  • You must have an AUDIO or LIVE subscription to play audio most of our audio. However some are free.
  • Check that you have a decent internet connection, LTE, 5G, 4G and WIFI is a minimum for playing our audio. (Some are 30+ minutes long)
  • If you are using a VPN please disable it as it can cause problems with our streaming servers.
  • Make sure your phone is not on silent, on some devices this can prevent the audio from playing.
  • Some apps can prevent audio from playing, (such as antivirus apps) and in some edge cases, other apps in general.
  • If your device requires an app to have permission for playing audio, please enable it in your system settings.
  • If you have purchased your subscription via apple, please upgrade via the app in My Account (press your profile picture) > Manage my subscription
  • If you have purchased your subscription via the website go to “My Account” and select “Payment Methods”, here you can add and remove your credit card which we will use to keep your subscription active.
  • On your mobile device, press your profile picture, then go to manage my subscription and select the subscription you would like to upgrade to.
  • On the website navigate to your subscriptions and press the upgrade / downgrade button to select a new subscription level. 
  • Contact support below to convert your account into a website account, then you can purchase a subscription via the site.
  • You must have a LIVE subscription to sign up for classes, please verify you have this subscription.
  • Check if you have already signed up for the class in your my classes page.

 

    • <li”>

You must have either an AUDIO or LIVE subscription to add audio to my audio.

<li”>Just simply press this icon on the course in question to add it to your playlist.

  • Delete the app completely off your device then re-download it from the app store for your device.
  • Check if the app is compatible with your phone, the app is guaranteed to work on:
    • IOS 13 and above (iPhone 6s or later for the best experience)
    • Android Version 11 and above (Devices newer than the Google Pixel 3 for the best possible experience)
  • Please remove/disable any antivirus or anti malware software on your phone.
  • If you use a vpn, please try and disable it before running the app.
  • If any of your apps provide an overlay over other apps, this app is not guaranteed to work with it, please turn off or remove the app.
  • Please ensure you have a stable mobile connection of at least 4G, LTE, 5G or are connected to a decent wifi connection.
  • Gather some screenshots of the issue, and then please contact support, send them the screenshots when asked.
  • Check that you have a working internet connection.
  • Close the app, remove from your app draw (multitasking screen) then reload the app and try again.
  • Try loading another class or audio, if they work, please contact support and report the class/audio.
  • Please verify that you have received both an invoice from apple and a Tat Lab welcome email.
  • Please verify your payment details and try again.
  • Check your account the app store to confirm that you have purchased a subscription, if you have and still cannot get into your account please contact support.
  • Sometimes an unstable internet connection or device can lead to problems, if a subscription has been processed, please CANCEL your subscription in the app store, then open the app and proceed to register & purchase it again, you will not be charged a second time as long as your subscription is still in it’s valid time period.
  • If you have a web account, please contact support.
  • If you purchased through the app, you must contact apple via the app store in subscriptions. 
  • Please ensure you have a stable mobile connection of at least 4G, LTE, 5G or are connected to a decent wifi connection.
  • If you are listening over Bluetooth, please ensure you are close to your phone, and make sure they are fully charged.
  • Please use a mac or pc to utilize this feature, as it is not support on mobile devices.






Support

Still having trouble? Or have a question before you subscribe? Please fill out the form below: